Delivery / Returns
Some things to note:
- Interational shipping - some of our products are hazardous and not available for shipping. We will contact you if this is the case with anything you have ordered.
- We are based in the EU, so there will be no import fees/customs clearance for other EU countries.
- Shipments to the UK will be shipped with all duties/taxes/shipping fees paid so there is nothing to do at your end.
- Shipments to other non-EU destinations will be shipped without this service so there may be import fees/customs clearance at your end.
Orders are shipped Monday – Friday, excluding Irish public holidays. No orders will be shipped during Sunaura’s annual Christmas closure period (22nd December 2023 – 2nd January 2024 inclusive.)
Free shipping within Ireland (32 counties) for orders over €216 (via Standard delivery methods)
"Next Day" deliveries are not guaranteed to be next day, but it does happen in 99% of cases. The occasional delay may occur beyond our control (such as because of adverse weather conditions, remote location, courier operational delays, etc). Next day means next Irish working day (excluding weekends and Irish public holidays), for orders placed before 2pm Irish Time.
Delivery to Ireland (Republic of Ireland and Northern Ireland)
Courier delivery (next working day if ordered by 2pm) - €5.80
Collect from Sunaura - free (and you can browse our shop while you are here! Yay!)
We offer free delivery for orders over €216 (€175 excluding VAT)
Delivery to England, Scotland, Wales
Courier delivery (2-3 working days) - from €23
Courier delivery (next day service if ordered by 12pm) - from €29
We pay the customs clearance/import duties/VAT so you don't have to worry - it's a door to door service
Delivery to mainland EU Countries (excluding Malta and Cyprus)
Courier delivery (3-5 working days) - from €15
Courier delivery (next day service if ordered by 12pm) - from €20.75
We are based in the EU so there are no customs clearance fees/import duties
Deliveries to Rest of Europe / Rest of World
Delivery to Malta and Cyprus (next working day if ordered by 12pm) - from €21
There are no customs clearance/import fees payable in Malta or Cyprus, as the shipment is travelling within the EU
Delivery to Norway, Switzerland, Iceland, Monaco, San Marino (4-6 working days) - from €28
Delivery to Norway, Switzerland, Iceland, Monaco, San Marino (2-3 working days) - from €36
Delivery to Canada and USA (3 working days) - from €33
Delivery to Rest of Europe & Rest of World (5-6 working days) - from €34
Full list of countries currently serviced:
This list is not definitive and is dependant on the service being provided by our chosen couriers (currently DHL)
Afghanistan, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbajan, Bahamas, Bahrain, Bangladesh,
Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Bosnia and Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon,
Canary Islands, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo, Democratic Republic of Congo,
Cook Islands, Costa Rica, Cote D'Ivoire, Croatia, Cuba, Curacao, Cyprus, Czechia, Denmark, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, Egypt,
El Salvador, Eritrea, Estonia, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey,
Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, India, Indonesia, Iceland, Ireland, Islamic Republic of Iran, Iraq, Israel, Italy, Japan, Jamaica, Jersey, Jordan, Kazakhstan, Kenya, Kiribati,
Republic of Korea, Republic of Kosovo, Kuwait, Kyrgyzstan, Peoples Democratic Republic of Lao, Latvia, Lebananon, Lesotho, Liberia, Libya, Lithuania, Luxembourg, Macau, Madagascar, Malawi, Malaysia, Maldives, Mali,
Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Federated States of Micronesia, Republic of Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco,
Mozambique, Myanmar, Namibia, Republic of Nauru, Nepal, Netherlands, Nevis, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norway, Oman,
Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Quatar, Island of Reunion, Romania, Rwanda, St Helena, Samoa, San Marino,
Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Sudan, Spain, Sri Lanka,
St Barthelemy, St. Eustatius, St Kitts, St Lucia, St Vincent, Sudan, Suriname, Swaziland, Sweden, Switzerland, Syria Tajikistan, Taiwan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago,
Tunisia, Turks and Caicos Islands, Turkey, Tuvalu, Uganda, United Arab Emirates, United Kingdom, Uruguay, Uzbekistan, Vanuatu,
Venezuela, Vietnam, Virgin Islands (British), Virgin Islands (US), Republic of Yemen, Zambia, Zimbabwe
You can change your mind and return most products as long as you contact us within 14 days of receiving them, by phone (+353-1-2876587) or email (email@example.com) and we’ll arrange to take them back. You’ll then need to send them back in the same or equally strong packaging. Once it arrives back to us in perfect, unopened and saleable condition, we’ll do a refund for the cost of the order, minus the shipping costs. (But the 14-day period and the perfect condition are very important, guys!)
We do not accept returns of "special orders", which are products that are not part of our regular stock. We will have ordered these products specially for you, at your request.
We also cannot accept returns that have been used or even slightly tested. We reserve the right to refuse a refund if we think the product has been "swiped" or used. In that case, we will either dispose of the product without giving a refund, or you can arrange for it to be picked up again from us at your expense. The same will apply if the product is damaged in transit back to us, so please package them up carefully.
In the event of a mistake on our part - such as a damaged or incorrect product - please email us with some photos and a description of the problem, within 14 days of receiving it, to firstname.lastname@example.org
If it is our mistake, we will arrange to pick the product up from you and swap it over as quickly as possible at our expense, or do a full refund if a replacement is not available.