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Terms & Conditions


1. DEFINITIONS


“We” and “our” refer to Sunaura Distribution Ltd.

“You” and “your” refer to users of this website

“us” and “our” refers to both Sunaura Distribution Ltd and the user of this website

“the products” refers to all products and services offered for sale on this website



2. GENERAL


Access to this website and to the products and services available are subject to the following Terms and Conditions (which include our delivery/returns/cancellations policy). By placing an order on our website, or interacting with it in any other way, you are agreeing to these terms and conditions which form a legal contract between us. If you do not agree to them, please refrain from using our website.


This website is operated by Sunaura Distribution Ltd, which is registered in the Republic of Ireland under company number 255317, with its registered office at Sunaura House, 1 Meath Road, Bray, Co Wicklow. Our VAT number is IE8255317A.


The address of our company headquarters, to which all product-related correspondence should be directed, is Sunaura Distribution Ltd, Unit 3, Newtown Business and Enterprise Centre, Newtownmountkennedy, Co Wicklow, Ireland. Our full contact details are located here.



3. PRIVACY POLICY


At Sunaura we value your privacy. We hold details internally of your name, organisation, professional status, order history and contact details but this is held securely and is never shared with others outside Sunaura. We will never sell your details to a third party. Your card payments are processed securely but we do not keep a record of your card details. We comply with all applicable data protection and consumer legislation. We recommend that you opt-in to our professional email newsletters but if you are subscribed and wish to desubscribe, please let us know at info@sunaura.ie and we will remove you from the list immediately. If you have any questions or concerns about how we use your data, we will be happy to discuss them with you.


PLACING ORDERS

Products may be ordered by guest or registered users. When you place an order, you agree to accept the products and purchase price as displayed. You will be sent an email to acknowledge this order but this does not imply acceptance of the order by us, even though you may have paid for the order.


We reserve the right to reject orders for any reason (for example due to an error in pricing, unavailability of product, territorial brand restrictions, or any other reason). If we reject your order, we will refund you in full by the same method that you paid.


Once we ship the order, or part of the order, we enter into a contract with you for the sale of those products that we have shipped. We will send you an email to confirm this, although we cannot accept responsibility if this email is not received in your inbox because of spam filters, firewalls, a full mailbox or other factors outside our control. In the event that this happens, we will still ship your order and the contract of sale will still apply.


If we do not have a product in stock, we will contact you with your possible options, such as cancelling that part of the order, offering a replacement (for which there may be a price adjustment), or ordering the product for you if you are prepared to wait for it. We will discuss the options fully and this part of the order will form a new contract as soon as we have agreed on the course of action, although we reserve the right to refund you for the remaining products if it later transpires that we cannot obtain them for you at the agreed price.


When you place an order with us, you undertake to provide true and accurate information to us, to be over 18 years of age, to possess a valid method of payment for which you are an authorised user, and to have sufficient funds to cover the cost of the order. All products remain the sole property of Sunaura Distribution Ltd. until full payment has been received.



4. DISCOUNTS


We offer professional discounts to beauty therapists, make-up artists, theatrical groups, and to students studying in these fields. We will interpret the qualification criteria as we see fit and we reserve the right to exclude or expel any user from the discount scheme at our discretion. The level of discounts and qualification criteria is at our discretion and may change. See our current criteria here.


For users with trade/pro/student accounts, you must be logged in before you finalise an order, in order to obtain the discounted price. It is your responsibility to ensure you are logged in, and you will not receive the discounts if you check out as a guest.


Gift vouchers and discount codes must be used before their expiry dates and must be quoted at checkout. We cannot accept responsibility for stolen or deleted vouchers or codes.



5. DELIVERY, RETURNS & CANCELLATIONS


Our delivery and returns page forms part of this contract and can be accessed here. This details the current methods, prices and delivery times and the choices available to you, as well as the options for returning the products if the products are incorrect, damaged or if you change your mind and wish to cancel the order. We will not entertain any claims made outside of the stated time limits. The delivery times listed on the Delivery/Returns page are guidelines only and not part of the contract, because they are fulfilled by our shipping partners and are out of our control.


It is your responsibility to provide the correct shipping address, and to be available to accept the order when it is delivered. Our shipping partners may attempt up to 3 deliveries or they may give you a short period in which to collect the order from their depot if you were not available when they attempted delivery, but this is out of our control (as is the exact time of delivery). If the order is returned to us because delivery was not possible, we will refund you for the products but not the shipping costs. If you would like us to resend it, we will charge you for a second set of shipping costs.


For small orders within Ireland, there may be an option to send the product by untracked post. This is not our preferred shipping option but we offer it to you because it may save you money. However, it is at your risk and the unlikely event that the order does not reach you, we will not be able to help you to find it. We do not recommend this method for customers who live in apartment blocks as the order is more likely to get lost.



6. PRODUCT INFORMATION AND LIABILITY


While we do endeavour to provide accurate and up-to-date information on our website, it is not always possible. In particular, it is not possible to provide accurate colour shades on a computer screen which completely represent the colour shades of products. Where a precise colour match is important, we advise purchasing the smallest size of the product to limit your risk that it will not be correct. In some cases, we may be able to send a sample of some of the shades but this will not always be possible. We accept no liability for any colour shades that are not as pictured. We also accept no liability for any other inaccuracies as all product information, descriptions and images are intended as guidelines only, and are not a part of the purchasing contract.


Prices are quoted in euros or sterling. We reserve the right to amend prices without prior notice, and to make adjustments for currency fluctuations and VAT changes. The current VAT rate is 23%. We reserve the right to withdraw products, change prices etc. without prior notice. If you are vat-registered in another EU country (outside of Republic of Ireland), please ensure you have entered your VAT number at checkout so that you will not be charged for VAT. VAT-exempt Irish film productions may apply for a vat exemption from us on production of the 56B VAT exemption form.


Goods are sold on the basis that they will be used for their intended purpose only. Professional products (such as eyelash tinting or waxing products) are only intended for use by those who are trained or training in their use. Although they are available for sale to all users with Trade/Pro or Student accounts, we accept no liability for the misuse of professional products by untrained or inadequately trained purchasers.



7. INTELLECTUAL PROPERTY RIGHTS


All materials on or accessible via this website remain the property of Sunaura Distribution Ltd. and its partners, and as such are protected by Irish and international copyright laws. All such rights are reserved. This includes, but is not limited to: text, images, videos, graphics, logos, and design (including the look and feel of all aspects of the website).


You may use these materials for interacting with the website in the normal way, for personal use. You may link to the materials on our website from another website or social media source, for the purposes of reviewing our products or service or disseminating some of our useful information, as long as this does not breach any part of the section below (Use of this website) and as long as it is clear that this website is the source of the material. Any other use whatsoever of our materials requires our prior written permission.


No rights, title or interest will transfer to you as a result of your permitted use of our copyright materials.



8. USE OF THIS WEBSITE


We reserve the right to amend or suspend any aspect of this website without notice, for repairs, maintenance, redesign, change of policy or any other reason as we see fit.


You acknowledge that you are solely responsible for all activities under your login and that your use of this website is for proper and lawful purposes only. You will not engage in or procure any activity or omission which would damage, delay, interrupt or impair this website, its software or our associated business (including but not limited to our reputation, activities, customers, suppliers, employees or agents) in any way.


You will not cause any defamatory, offensive or illegal material to be placed on or associated with this website.


You agree to indemnify us against any claim or demand, including legal fees, made by any third party arising out of your breach of any part of these Terms and Conditions.


In the event that you breach any of our Terms and Conditions, we reserve the right to take any action required to remedy the situation, including legal action. By using this website, you irrevocably agree to submit to the exclusive jurisdiction of the courts of the Republic of Ireland in the event of any legal dispute or action.


We reserve the right to amend our terms and conditions from time to time without prior notice. Any changes will come into effect immediately and will govern existing as well as new users.


We will not be liable for any delay or failure to perform any of our obligations under a contract if caused by events outside our reasonable control.


If any provision of these Terms and Conditions is unenforceable for any reason, the remaining provisions shall not be affected.

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