This site uses Cookies in order to improve your experience. You can find out more by reading in more detail

Delivery / Returns

Orders are shipped Monday – Friday, excluding Irish public holidays. No orders will be shipped during Sunaura’s annual Christmas closure period (22nd December 2017 – 1st January 2018 inclusive.)

Feel free to give us your most convenient delivery address (e.g. work address, or neighbour's house), as somebody needs to be in when the delivery arrives. If nobody is present to accept the delivery, the driver will be unable to leave the order and you will need to collect it from a courier or postal depot. Keep an eye out for the “attempted delivery” note that the driver should leave for you, and if you can’t find it, bring some ID to the depot instead.

Free shipping within Ireland and UK for orders over €216 / £185 (via Standard delivery methods)




Delivery to Republic of Ireland and Northern Ireland



The following shipping options are available. Not all of them are appropriate to every order, so you will only be shown the relevant ones at checkout.


· Standard Post (1-3 business days) - €7.05 - €14.60 (exact price depends on weight)


· Untracked Post (2-5 business day) - €2.85 - €4.55 (only for very light orders, and at your own risk!)


· Express Post (guaranteed next business day) - €6.25 - €21.20 (depends on weight).


· DPD Courier (1-2 business days) - €12.30


It is also possible to collect your order from our premises. If you have a pro or student account with us you could also browse our shop while you are out with us!



Delivery to Great Britain and Rest of Europe


Orders are delivered across Europe via UPS courier.

For most destinations, we can offer you a choice between Standard (2-6 working days) or Express service. Express deliveries will be delivered on the next working day for orders placed before 12 pm GMT on a working day, or else the following working day if placed later. Prices for the Express Service will be confirmed at the Checkout, according to destination and weight.


We also offer a cheaper (and slower) postal rate for light orders, if there are no liquids or creams in the order. Contact us directly for a quote if you are interested in this service (orders@sunaura.ie)

The following shipping options are available. If your country is not listed, try under “Rest of World”.


· Great Britain - £20.89 Standard (2-3days). Prices vary for the Express service, dependant on weight


· Europe Zone 1 - €27.14 Standard (3-5 days). Prices vary for the Express service, dependant on weight


· Europe Zone 2 - €33.92 Standard (4-6 days) Prices vary for the Express service, dependant on weight


· Europe Zone 3 - €35.57 Standard (4-6 days) Prices vary for the Express service, dependant on weight


· Europe Zone 4 - €42.37 Standard (4-6 days) Prices vary for the Express service, dependant on weight


· Europe Zone 5 - €37.13 Standard (4-6 days) Prices vary for the Express service, dependant on weight


· Europe Zone 6 - Prices vary for the Express service, dependant on weight (no standard service available)


· Europe Zone 7 - Prices vary for the Express service, dependant on weight (no standard service available)



  Zones

  Destinations Covered

  Europe Zone 1

  Belgium, France, Germany, Holland, Italy, Luxembourg, Monaco

  Europe Zone 2

  Austria, Denmark, Finland, Portugal, Spain, Sweden

  Europe Zone 3

  Croatia, Czech Republic, Hungary, Poland, Slovakia, Slovenia

  Europe Zone 4

  Bulgaria, Estonia, Greece, Latvia, Lithuania, Romania

  Europe Zone 5

  Guernsey, Jersey, Norway, San Marino, Switzerland

  Europe Zone 6

  Cyprus, Malta

  Europe Zone 7

  Albania, Iceland


Delivery to Rest of World


Orders up to 20 KG can be delivered by UPS Express Saver to most countries worldwide. The cost varies, depending on destination and weight and takes 1-4 business days, depending on destination. Prices for the Express Service will be confirmed at the Checkout, according to destination and weight. We may be able to ship the order more cheaply than this if you contact us directly for a quote at orders@sunaura.ie, listing your full address and exactly what you are looking to purchase.


The list of additional destinations we ship to is as follows: Algeria, Argentina, Australia, Bahamas, Bahrain, Barbados, Bolivia, Bosnia & Herzegovina, Brazil, Cameroon, Cambodia, Canada, China, Congo, Dominican Republic, Egypt, Ethiopia, Faroe Islands, Gambia, Greenland, Hong Kong, India, Israel, Jamaica, Japan, Kenya, Libya, Malaysia, Mexico, Moldova, Morocco, New Zealand, Pakistan, Philippines, Puerto Rico, Russia, Singapore, Serbia, South Africa, South Korea, Thailand, Tunisia, Turkey, Ukraine, UAE, USA


Returns


We do love our products and we can’t imagine why you wouldn’t, but if you should change your mind and want to return a product, no problem! Just contact us within 14 days of receiving it, by phone (+353-1-2876587) or email (orders@sunaura.ie) and we’ll arrange to take it back. You’ll then need to send it back in the same or equally strong packaging. Once it arrives back to us in perfect, unopened condition, we’ll do a refund for the cost of the order, minus the shipping costs. (But the 14-day period and the perfect condition are important, guys!)


We try hard to send the correct products on time with strong packaging, but if something went wrong, please let us know within 14 days of receiving the order. We would really appreciate a description and a photo clearly showing the problem, emailed to orders@sunaura.ie, so we can make sure it doesn’t happen again. If the product is damaged or incorrect, we’ll arrange to swap it over for you at our expense.

Newsletter

* E-Mail: